Result as a Service

You pay for what changes in your business, not for the time it took. Then we keep it working.

Result as a Service (RaaS) means you pay for an agreed result, like customers booking themselves online, not for hours or software: we build, host, run and keep improving what delivers it, for a one-off setup and one monthly price.

Tell us your idea See the five steps

Agree
The result, in writing, with how we’ll measure it.
Build
Designed and built, with every screen shown to you first.
Run
Hosted, watched, fixed and improved. A report every month.

and round again, every month

Five Steps to a Result That Runs

Step one is yours. The rest are ours, and the last one never really ends. Steps one and two come before you commit: you see the result and the price in writing first.

Step 1 of 5

Tell us the result

You: Send one message about what you want to change, in your own words.
Us: We read it and come back with questions, not a sales pitch.
After: A reply from a person within two business days.

What We Need From You

Three moments, and the time each one really takes. Everything else is ours.

At the start
The result you want, in your own words
However you’d explain it to a friend. No brief, no jargon.
Ten minutes
While we build
Your reaction to real screens
We show you screens as they come together, and we chase you for a yes or a no.
An hour a week
Before launch
Your real words, prices and photos
The things only you know. No photos? We’ll help you get them.
An afternoon
Everything else
The design, the build, the launch
Then hosting it, fixing it, improving it and reporting on it, every month.
On us

No Disappearing Into Developer Mode

While we build, you get a written update every Friday: what’s done, what’s waiting on you, what’s next, and what slipped.

An update every Friday, whether or not you ask
Bad news early, never quietly
The same two people, from first message to monthly report

Example update — Casa Lumen is made up

Casa Lumen · online booking

Week 4 of 6

Martin, Doyak Techwrote this on Friday at 4:30 pm

This week: the booking screens are done.

3 screens attached — try them on your phone.

Booking screensDone
Confirmation emailsDone
Table planIn progress
Three dish photographsWaiting on you

Next week:: the table plan, then you try a whole booking on your own phone.
One thing slipped:: the card payments need your bank to confirm the account, so deposits move to week 5. Nothing else moves.

After Launch, We Run It

Everything that keeps it working is in the monthly price.

One setup: once, to design and build it
+ One monthly price: for the result, and for keeping it working

Included every month

Hosting, in your region
Watching it
Fixes
Updates
Improvements
A monthly result report

See the prices

Example report — the restaurant and its numbers are made up

Casa Lumen · result report

October

The result we agreed: more tables booked online, fewer by phone.

71%

of bookings made online this month

Fixed:: confirmation emails were landing in one provider’s spam folder. Sorted on the 9th, included.
Next to improve:: a reminder the day before, to cut no-shows. Proposed with its price; your call.

Once It’s Live

Your data is yours: Your data and your content are yours from day one.
The code becomes yours: The code we write for you becomes yours after the 12-month minimum, or sooner by paying out the remaining months. Our reusable building blocks stay ours, with a permanent licence for you.
Nothing new without a yes: Fixing what we built is included. Anything new is proposed with its price first.

Two Ways to Work With Us

The first conversation is free, whichever you pick.